Archive for April, 2010

Selecting a Turnaround Professional

Friday, April 30th, 2010

When selecting a turnaround professional to assist you with your company turnaround, there are certain features you should require.

First and foremost, this professional should be a person you feel comfortable with. You should like this person in a way that you can only assess personally.

Some people are likeable and others not. I can’t explain exactly how to determine this, but if you feel comfortable with them, that is usually the very good indicator.

As a business leader and entrepreneur, I think you know what I mean. This feature may also have something to do with leadership qualities or charisma or trust, but it is probably the most important characteristic because the last thing you want to do is bring in someone that your employees don’t like and have this person irritate the situation worse than it needs to be.

Advanced education degrees are nice, but they are hardly the most important credential. Someone who has an MBA or a CPA will certainly be a benefit, but if they have no experience, those degrees will not add up to much.

The turnaround professional you select should therefore have a fair amount of experience with turnarounds (successful ones), and if possible with turnarounds in your business sector. Ideally, this person should be a self-started and a leader. They should be able to deliver an honest opinion even if it is one you may not want to hear.

C-level experience is necessary, and a good understanding of accounting issues would be a huge benefit. This person must also confirm to you that they believe they can turn your company around if you hire them. They should also have a solid grounding in negotiations, and if possible in debt negotiation. Debt negotiation plays a key role in freeing up capital for the turnaround, so these skills are critical.

Ideally, here are the credentials you are seeking in a turnaround expert:

* Personable, likeable, and trustworthy
* Honest and forthright, even when presenting unpopular opinions
* Multiple first-hand experience leading successful turnarounds
* Experience with turnarounds in your business sector
* Solid C-level experience with leadership qualities
* Accounting experience and understanding
* A positive expectation on the outcome of your turnaround
* Negotiation background, preferably debt negotiation

In addition to these qualifications, a turnaround professional may also be a member of, and certified as a Certified Turnaround Professional (CTP) by, the Turnaround Management Association (TMA). Here again, education plays a key role, but hands-on experience trumps it by a mile when it comes to a successful turnaround expert.

To learn more about business turnaround and other related topics, order Andre’s books directly from Amazon.com, or get details here: www.AndreLarabie.com

Business Downturns – External and Internal Signs That Indicate a Downturn

Friday, April 30th, 2010

An experienced manager or business owner is usually wary of those sings that indicate a downturn in the company. Usually, these signs come in the form of larger economic indicators that begin to go bad long before the bottom line of the business is impacted.

A good example of this is the current economic downturn. A faltering real estate market was a glaring sign to many people that there was trouble brewing. Basically, prices became so inflated, and the criteria for approving loans became so loose that the bottom finally fell out of the real estate market. Too many people defaulted on their property loans. Banks ended up with too much toxic inventory on their books.

This eventually led to a complete and severe economic downturn, the severity of which has not been witnessed probably since the great depression. But there were clear indicators of the downturn, and these indicators were in the larger economy.

Business owners can also look within their business for signs of coming problems. Below are several signs that may indicate trouble is brewing on your business horizon.

Employee Morale
If your employees are suffering from a morale problem, it is a safe bet that you will have some problems in the future. Unhappy workers create lower quality products and services, and this in turn leads to lower revenues when customers get angry and take their business elsewhere, or just fail to buy more products.

A bad boss, or leadership problems can lead to a lower moral in the workers. This in turn eventually leads to employees leaving the company for better opportunities. The quality of a job is not entirely defined by the pay. Some workers would sacrifice some amount of salary before working in an adverse work environment. The reason is simple: being happy is worth a lot more than money to most people.

One way to keep your hand on the pulse of employee morale is to have an evaluation system. Every six months, each employee is evaluated and in turn has the chance to evaluate those in their chain of management.

Another way is to have an anonymous survey or suggestion box. This can help to identify if trouble is developing with employee morale in your company.

Ballooning Debt
Another sign that trouble is brewing is ballooning debt, especially when this debt is short-term. When the overall debt burden increases in a manner that is out of character for the season, it usually means that the business is relying on this debt instead of revenues. Something is wrong with the revenue stream, and many things can be causing this problem.

If you notice a sharp increase in short-term debt, you can usually follow the trail to an evolving problem. This problem could be a loss of customers (due to reduced employee morale or to some other problem), or it could be something else.

In any case, if you see an increase in short-term debt, you can usually find an underlying problem if you investigate further.

To learn more about business downturns and business turnaround, order Andre’s books directly from Amazon.com.

Andre Larabie is a published writer and successful business coach. Get a free excerpt from his book on commercial debt reduction at: www.AndreLarabie.com

Business Downturns – Advantages of Retaining a Turnaround Professional

Monday, April 19th, 2010

Economic distress has ripple-down effects that present significant challenges to most business management teams. Not only do these larger economic events indirectly stress managerial abilities, but they may also introduce legal and financial issues that can impact the turnaround process.

With today’s rapidly increasing global competition and what appears to be a business-toxic government administration in Washington, no business owner can sit back and assume their company will remain stable and unscathed by the hostile business climate that is evolving.

As formerly profitable and viable businesses struggle to make a profit, the skills of business turnaround pros are becoming more critical in this economic climate. Businesses that find themselves in trouble and in need of a successful turnaround will significantly increase their chances of a successful turnaround if they utilize external professionals to assist them with the process.

While many failing businesses have chosen to downsize in an attempt to improve their viability, cutting staff alone has its own drawbacks. Also, a poor and deteriorating economy, along with what seems to be an anti-business political administration, causes normally growth-aggressive business leaders to retrench.

Many business owners find themselves in need of a complete business turnaround, and although they may have accounting or legal expertise within your organization, they should seriously consider hiring experts who are external to your organization.

This will eliminate any conflicts internal personnel may have with the turnaround process. For example, the accounting department may deserve some of the blame for the current predicament, and they may be motivated to cover this up. This would clearly be an internal conflict.

The controller or a C-level accounting manager can be included on the turnaround team, but it is best that the external expertise is available so the business will not be solely reliant on someone who may be partially responsible for the problems causing the need for the turnaround in the first place.

The other reason to seriously consider outside help is because it is likely that a certified accountant is not working within an organization, or one who has experience working on a company turnaround, or an attorney familiar with the unique issues associated with a turnaround.

I am not suggesting that a business in need of a turnaround hire all three individuals. The business may be able to accomplish its goals with an attorney who is also a CPA and has experience with turnarounds.

The other reason to retain external assistance is because it will help offload some of the extreme emotional (and physical, time-wise) burden associated with a turnaround. Remember, people will likely be losing their jobs as part of the restructuring, and futures will be changing.

To learn more about company turnarounds and other related topics, order Andre’s books directly from Amazon.com, or get details here: Andre Larabie

Andre Larabie is a published writer and successful business coach. Get a free excerpt from his book on commercial debt reduction at: www.AndreLarabie.com

Extraordinary Business Growth – Understanding Marketing Versus Advertising

Monday, April 19th, 2010

One of the most fundamental processes in business growth is marketing, and it helps to have a good understanding of the concept of marketing.

Many people interchange the term “marketing” with advertising, but marketing is distinctly different than advertising. Simply put, although advertising might be a component of marketing, marketing is a larger, more all-encompassing process than advertising.

Advertising more often deals with paid public announcements about a particular product. Marketing is more broadly focused on branding a company or a product line. While you can market an individual product, usually the activity of marketing includes more than just a sales pitch.

Marketing is a combined mix of business activities that are strategically planned and implemented to establish or further the relationship between a customer base and a company or its products.

While advertising is more often a smaller component of the overall marketing approach, the marketing approach itself may also include such activities as public relations, pricing, product distribution, customer service, customer support, sales, and community activities.

Understanding the Customer Mindset

Before developing a marketing strategy for your business, it helps to consider several things. First of all, what types of things go through a customer’s mind during the process of purchasing a particular product?

Is this the product that will meet my needs?

How much does it cost?

How do I pay for the product?

Is this the best value I can obtain for my money?

What if I need to return this product, for whatever reason?

What advantage do I get by purchasing this product from a particular vendor?

What is the customer service and support behind this product?

These are all questions that your marketing program should address, both implicitly and explicitly. If a customer asks you why he or she should buy from you, think deeply before you answer.

Don’t respond by saying, “We have the best price, the best products, and the best service.”

Everyone says this, so you should be different or you risk blending in with your competitive background. Offer something unique or risk getting lumped in with everyone else.

To answer the question with a compelling, non-standard answer, you should think long and hard about what makes you different and what niche you are in.

To learn more about growing your business and other related topics, order Andre’s books directly from Amazon.com, or get details here: Andre Larabie

Andre Larabie is a published writer and successful business coach. Get a free excerpt from his book on commercial debt reduction at: http://www.AndreLarabie.com

Business Turnarounds – Stages of a Corporate Turnaround

Thursday, April 15th, 2010

In recent years, more businesses have quit focusing on growth and diversification and are finding it difficult just making ends meet. Many business owners are falling victim to the drastic downturn in the economy and failing-and these failures happen extremely fast under the severe economic conditions we have witnessed. In essence, the recent economic downturn-unprecedented in our lifetime-is catching even the most astute business owners off guard.

While the private sector adjusts to this severe recession (some are calling it a depression) by downsizing, the bureaucrats in the public sector generally remain ignorant and unresponsive to the problem within their own bloated organizations.

While the small to medium-sized businesses frantically cut their operations back, reducing benefits and salaries, the bureaucracies in the public sector reduce nothing; instead, they continue demanding their tax revenues. They refuse to cut budgets and reduce staff. Drunk and euphoric with years of excessive spending-most of it funded by hard-working taxpayers-these public-sector bureaucrats demand even more resources from the shrinking private sector.

In the private sector, entrepreneurs are struggling with these unprecedented economic pressures; revenues are drying up and profits decreasing. In this hostile business climate, surviving gets even tougher. Things worsen, and more businesses fail. This is the vicious cycle that leads a country into the spiral of a depression.

Many intelligent people would define the current economic conditions as a depression, although no government official will admit it. They are in denial and they just keep spending.

In this terrible economic scenario, many business owners are finding themselves facing bankruptcy and failure. They are realizing that action must be taken to save their business. They are literally on the brink of disaster and about to fall into the bottomless pit of no return, and once they cross this precipice and enter into a business freefall, they may never be able to recover.

If on the other hand, a business leader recognizes this situation before it is not too late, they can take actions to turn around their business. These actions can be divided into 4 critical stages.

Self-Protection Period
During this phase of a business turnaround, the business owners or leaders take every action necessary to first preserve their own interests and salvage and protect those personal assets that are associated with the business, and second protect those business assets that are critical for the survival of the company.

Identification Period
During this period, the core problems within the business are identified. All uncritical functions are scaled back. People lose their jobs and entire departments are phased out. The key goal during this period is to identify and remove all things that are not necessary to the core functions of the business. The output of this activity is a viable turnaround plan that will be executed in the next stage of the overall turnaround process.

Turnaround Period
If all the work has been completed properly in the Identification Period, the activities in this period will involve mostly following the turnaround plan that was created in the previous period. This plan should be as detailed as a project plan and formal project management procedures should be employed to implement the plan.

Restructuring Period
During this phase of the turnaround process, the business is restructured for stability and strength in the future. These are the action items that will make the business viable in the long-term future.

Email: jcalarabie@hotmail.com

Website: www.andrelarabie.com

Negotiation Tactics – the Mindset Required to Reduce Commercial Debt

Thursday, April 15th, 2010

When it comes to reducing the overall commercial debt burden of a client, money isn’t the only thing involved in a negotiation. Mindset plays a key role, and a proper frame of mind is critical to a successful conclusion.

Let’s say you owe $50,000 and you enter into a negotiation with a creditor. Suppose you have established that the most you can afford to pay is $20,000 so the first offer you make to settle the debt is $15,000.

Remember, after you make a settlement offer, you do not need to sit and wait for a response. If you do, you will miss the benefits of a powerful negotiating tactic. Instead of waiting, you can take action.

You believe that the creditor will refuse the initial offer amount of $15,000, so you go back and offer $17,000, and then you proceed to increase the offer by increments of $1,000 each time. Each time, make sure to reinforce the understanding that you are faced with extreme financial hardships and that you are unable to offer much more. Now suppose you have reached $20,000, and the creditor still will not accept the offer at that amount.

Instead, he gives you a counter offer of $25,000. My tactic at this point is to terminate all communications for some period, possibly a week or several days, and determine if this creditor is going to contact me, and of course if he does, it is because he wants to consummate a deal.

If he does not, I go ahead and contact him and ask if he has had time to consider the last offer I had made. If he responds yes but his position is the same, then I usually stay firm and say that I understand, and if things change I would definitely like to hear from him again. At this point, all I can do is wait until his (or her) mindset changes enough that we reach an agreement. I can afford no more according to the overall debt reduction plan.

You also have to find a win-win solution in these negotiation situations. If only one party leaves the process feeling positive, it is not a win-win solution. Neither party should leave the negotiation feeling that they lost something or left something on the table. If you enter your negotiations with this in mind, you will ultimately achieve much better overall results. I know this is the proper mindset because I have been negotiating commercial debt for more than 20 years now, and my average is a reduction of nearly 60%.

As such, both parties in a negotiation, creditor and debtor (or their representatives) should feel positive about the end result, and money is not the only element of the negotiation. Feelings are also at stake and they need to be respected. For this reason, I do not rush to make a deal, and I would rather wait until an agreement is reached where both parties feel that in some sense they have won.

Every time I negotiate a commercial debt down to 50% or so, I feel I have done my job for my client and obtained him or her a good deal. What is a good deal? It is a resolution that is fair under all circumstances at the time. If you are being sued for non-payment, the creditor would feel it’s a good deal if you were to pay the full amount 10 to 30 days after you were sued, but guess what? In actuality, that only happens about 10% of the time.

The other 90% of the time, the debtor does not pay anything at all, and the judge may issue a judgment against the debtor. At this point, the creditor in the above scenario would beg for the opportunity to go back and accept the $20,000 offer of settlement. His (or her) mindset has changed since the point in time that they refused the offer.

Usually, if you give the process enough time, there will be a meeting of minds and both parties can leave the negotiation satisfied they have won.

Email: jcalarabie@hotmail.com

Website: www.andrelarabie.com

Business Turnaround – Signs of a Troubled Company

Thursday, April 15th, 2010

When a business finds itself in need of a turnaround, the business owner(s) and management team, often experience severe emotional distress. This anxiety can be so intense that some experts have compared it to the common stages associated with death. The management team becomes like a family losing a loved one.

As with the dying process, as the general health of the organism (the viability of the business) begins to deteriorate, the body (the business) begins to die, and a common reaction is denial.

Yes denial. People walk around in the business and ignore the warning signs. They deny that any problem exists. This is all the more reason that business leaders must remain consciously vigilant for signs of trouble.

Good managers and business leaders will do this and react accordingly. Bad managers will sit back and ignore the warning signs-often until it is too late.

But what are some of the signs of a deteriorating business?

Diversification
When a company starts to encounter problems, they sometimes diversify into areas they are not competitive in. In response to an untenable situation like a failing economy, they may expand into other niches, and as a result, lose more money since they should be consolidating and leveraging their core products and skills during tough times. By not accepting that the problem is not changeable, they are spiraling faster into the deep hole of failure.

Deteriorating Credit Relationships
As the economy-and the business itself-begins to lose momentum and business viability, credit becomes harder to obtain. When the financial position of a company deteriorates, the warm,d cozy relationship with lenders tends to deteriorate along with it. You can often see this in the personal relationships between business managers and the lender representatives.

Overwhelming growth
Sometimes, a company grows so rapidly that the growth becomes unsustainable and eventually has a debilitating effect on the organization. Lots of growth can seem great because it brings a tremendous amount of new revenue, but there can also be a tremendous amount of costs associated. What really needs to be focused on is the bottom line. When a company is in trouble, the managers or business owner(s) tend to focus on the growth and not on the profits. Classic denial.

These signs and others are often present in failing business and sometimes are the first indicators of the need for a company turnaround.

Email: jcalarabie@hotmail.com

Website: www.andrelarabie.com